Customer Reviews

From the moment we inquired about a specific vehicle to delivery, Ross exceeded our expectations. The vehicle we chose was transferred in quickly. We have shared with family and friends when they buy their next GM to come visit Clark. Thank you!

This dealership was amazing! Larry and Chris treated me like family. They were not pushy like most other dealerships. I definitely recommend this team.

Chris was extremely knowledgeable, friendly and found us the car we were looking for almost immediately! We will definitely be doing business with you again!

Larry was terrific, stayed late with us and made everything quick and easy. It’s been an outstanding experience!

Fantastic experience. I walked in fully prepared to be a little sneaky as a defense against the usual car-salesman nonsense, and honestly, I never had to do any of that. Chris was who I worked with, and he was great from the beginning. Super transparent, never pushy, extremely easy to get in touch with, and always quick to respond. The whole process was way easier and more straightforward than I expected. Would absolutely recommend Clark Chevrolet Cadillac, and especially Chris.

The service staff is always very courteous and professional. I was kept informed and updated on the progress of my Silverado's services.

Service depart was terrible, left my car dirty and customer service was rude.

The staff was so kind and helpful I recommend this dealer to all my friends and they have bought cars and suvs from Clark Great place to buy tires as well

The staff was excellent in being so helpful

Mr. Ferraro from Clark Chevrolet in Pinehurst, North Carolina provided me with excellent and very professional service during my recent automobile purchase of a new 2026 Equinox.

Ross is the best!!

Larry was amazing and made this process so smooth!! He has a lifetime customer!

Went with my partner for our car service. Absolutely terrible customer service, the guy was condescending and rude. Check engine light came back on a couple weeks post service. Avoid this service shop. In response: the vehicle is not under my name, it’s under my partner. It was definitely this location.

This review only pertains to the Service Department- I brought my vehicle in for service after the check engine light came on. When I picked it up less than 48 hours later, I discovered that the interior display screen had been significantly damaged—damage that was not present when I dropped the vehicle off. I reported this immediately. After getting the run around for a day, and told false information, rather than taking responsibility for damage that occurred while the vehicle was in their possession for a very short period of time, the dealership attributed it to other possible causes and ... Read More

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Google - Apr 7, 2026

This review only pertains to the Service Department- I brought my vehicle in for service after the check engine light came on. When I picked it up less than 48 hours later, I discovered that the interior display screen had been significantly damaged—damage that was not present when I dropped the vehicle off. I reported this immediately. After getting the run around for a day, and told false information, rather than taking responsibility for damage that occurred while the vehicle was in their possession for a very short period of time, the dealership attributed it to other possible causes and declined to cover the repair or even partially cover the repair. It is extremely concerning that new damage can occur during a routine service visit and not be acknowledged or addressed appropriately. The lack of accountability and willingness to stand behind their work raises serious concerns about their service practices. In fact, the woman behind the desk of the checkout area told me “I was not allowed to speak to the technician that serviced my car”, additionally, Chuck, the manager, even admitted “they don’t want to absorb the liability of this new damage”. As this is the only Cadillac service center in the immediate area, many customers may feel they have limited options. I strongly recommend thoroughly documenting your vehicle’s condition before and after service. Based on my experience, if an issue arises, they will place blame on any other factor other than their possible negligence. I would encourage others to consider service providers that prioritize transparency, accountability, and customer trust, as this location seems to be lacking those.

I have a Black Wing Cadillac. The first time I took it to Clark for an oil change, they backed it into a forklift. They did pay for the damage, but my car has a camera on it and makes a loud noise and the seats vibrate when it gets too close to an object and a forklift is large. I took it back a second time (my misjudgment) for an oil change. I knew my back tire had a slow leak and had taken it to different tire businesses, but they couldn't find a hole. When I went ... Read More

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Yelp - Apr 3, 2026

I have a Black Wing Cadillac. The first time I took it to Clark for an oil change, they backed it into a forklift. They did pay for the damage, but my car has a camera on it and makes a loud noise and the seats vibrate when it gets too close to an object and a forklift is large. I took it back a second time (my misjudgment) for an oil change. I knew my back tire had a slow leak and had taken it to different tire businesses, but they couldn't find a hole. When I went back to get my car, they told me I needed 2 new back tires. I left from there to run errands, and I could watch my tire pressure go from 34 psi to 16 at a stop light. I pulled into a parking lot about a block away. By the time I got there, it was down to 5 psi and totally flat. Pretty suspicious. I will never take my car back there.

This is the worst place to go for anything don’t go here the owner was very disrespectful and also the serivce manger charge more money then they should have and his name is Adam and also was promise other other things that were not done they will persuade you to get your money or someone else either way in bad faith I went in this place of business like anybody else then I was told I was rude to a customer when he was standing in a different place then where I was please don’t go here for ... Read More

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Google - Apr 3, 2024

This is the worst place to go for anything don’t go here the owner was very disrespectful and also the serivce manger charge more money then they should have and his name is Adam and also was promise other other things that were not done they will persuade you to get your money or someone else either way in bad faith I went in this place of business like anybody else then I was told I was rude to a customer when he was standing in a different place then where I was please don’t go here for your good.

This place is the absolute worst place spent hours and days here they finally fix some of the problems and then the owner was the worst attitude and way of doing business when a customer was there just to get issues resolved and told me that I needed to leave after his employee name Adam lied to me then try to cover it up and then take more money then they were suppose to. Sorry but some people are right and I’m that person have a nice day

When they can’t look at my car until may and it’s march im extremely upset

my girlfriend took her Chevy in for an oil change and the people there tried to sell her everything you could think of. New battery (when the car starts fine), air filter, that still looks fairly new, they said there was an oil leak, (the engine has no evidence whatsoever of an oil leak (the engine is very clean and there has never been any oil stains on the garage floor!), in addition to several other things they said needed to be fixed. Talk about trying to take advantage of a woman! Don't go there!

They did everything professionally except at check out. I gave them a coupon to help with expense and they said it was already taken care of. I said I did not see it on the invoice and they said that it was applied to the labor charge and that I would not see it on the invoice. Really? How do I know that. Just when I thought I was feeling good about Clark Chevrolet this happens. Gives me bad vibes.

My daughter is not happy!! The body shop is the worst. Using zip ties and not fixing what was broke. Quote was for a little over $900 but was charged over $1800. Also talked to another man that took his mother's car in and he got it home and it would not turn off. He called them and they had to take a rollback to pick it up, take back to shop,then wanted to charge him for their f-up,he told them no and to bring it back to his mother's house. So people beware!! Pictures show what is ... Read More

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Google - Oct 7, 2023

My daughter is not happy!! The body shop is the worst. Using zip ties and not fixing what was broke. Quote was for a little over $900 but was charged over $1800. Also talked to another man that took his mother's car in and he got it home and it would not turn off. He called them and they had to take a rollback to pick it up, take back to shop,then wanted to charge him for their f-up,he told them no and to bring it back to his mother's house. So people beware!! Pictures show what is had to fix today!!

I've never been to a dealership with a service center that charges upfront for a diagnostic, much less $140. Do yourself a favor, & go get a free diagnostic from one of the many establishments that offer it. Only use this place as a last resort.

Purchased a 2010 Chevy Equinox from this Chevy dealer in the Pinehurst NC area December 27 2022. Heard knocking noise start mid March. Took to another Chevy dealer to be checked March 20 2023 and stated oil loss issues and need to replace timing chains, actuators, gaskets, pistons, piston rings, oil coolant, water pump, balance chain, and other related parts. This is a design flaw in engine and piston rings causing excessive oil consumption. Repairs are not normal maintenance and are excessive for a vehicle that I’ve driven about 3K miles since purchase. Vehicle currently has just over 116,500 miles. Bulletin No. 14159A Dated: January 2015 ... Read More

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Google - Apr 13, 2023

Purchased a 2010 Chevy Equinox from this Chevy dealer in the Pinehurst NC area December 27 2022. Heard knocking noise start mid March. Took to another Chevy dealer to be checked March 20 2023 and stated oil loss issues and need to replace timing chains, actuators, gaskets, pistons, piston rings, oil coolant, water pump, balance chain, and other related parts. This is a design flaw in engine and piston rings causing excessive oil consumption. Repairs are not normal maintenance and are excessive for a vehicle that I’ve driven about 3K miles since purchase. Vehicle currently has just over 116,500 miles. Bulletin No. 14159A Dated: January 2015 talks about oil loss issues. Vehicle should not have been sold from this “reputable” dealership. Clark and Chevy message team reaches out only to tell me vehicle is out of warranty by time and mileage and can’t help. Bad business practice not to stand by your product even if it is a used vehicle.

I will never say a good thing about your dealership. But I will tell thousands!

A very expensive waste of time.

The wait for shuttle to pick me up after I called for pick up was from 1249 - 201 pm. One hour and 10 minutes TOO long. After waiting one hour I found out from Jessica that driver went to Fayetteville for a pick up or delivery. Is that the distance your shuttle area extends? If so, Clark needs more than one driver. During the one hour 0 minute wait I called 5 plus times trying to get an update. The staff at Clark could not get ahold of driver. They had no idea where he was. Out of range? Phone off? I could have ... Read More

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Google - Oct 31, 2021

The wait for shuttle to pick me up after I called for pick up was from 1249 - 201 pm. One hour and 10 minutes TOO long. After waiting one hour I found out from Jessica that driver went to Fayetteville for a pick up or delivery. Is that the distance your shuttle area extends? If so, Clark needs more than one driver. During the one hour 0 minute wait I called 5 plus times trying to get an update. The staff at Clark could not get ahold of driver. They had no idea where he was. Out of range? Phone off? I could have walked, and numerous members offered me rides.....I said "no thanks a shuttle was coming soon." BS That was what some of staff told me. I dont remember names. Two women intercepted my calls.

Stay away from this dealership. Very dishonest and would not recommend. Owner, Troy Clark, should not even be running a business. No customer service at all.

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Well came in for a recall that I received a notice on from Cadillac. Made the appointment and when I get there they don't have the part had to be ordered so I got a oil change and rotation of tires and waited almost 3 HOURS IN THE WORLDS MUST UNCOMFORTABLE CHAIR. I don't understand if the Mfg is sending out the recall shouldn't the dealership have the product in Stock? Right now as I am posting this I am laying on a heating pad because of the chair.

Scheduled an oil change online and it took two hours for them to complete I while waited.

I debated filling this out, but I could not let this stand. I have zero problems with their service and how they treat the vehicles they take in. However, I have a HUGE problem with the management of this dealership. (2021) I brought my truck in late February for a check engine light. The technician notified me that they did not have the parts available, and that it would be a few days. I was unable to complete the service due to an upcoming deployment. The technician informed me that they would save it for when I got back. Flash forward ... Read More

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Google - Jul 7, 2021

I debated filling this out, but I could not let this stand. I have zero problems with their service and how they treat the vehicles they take in. However, I have a HUGE problem with the management of this dealership. (2021) I brought my truck in late February for a check engine light. The technician notified me that they did not have the parts available, and that it would be a few days. I was unable to complete the service due to an upcoming deployment. The technician informed me that they would save it for when I got back. Flash forward to June 25th, I called a week ahead (for July 2nd) to schedule service for the same check engine light and asked to make sure the parts were available. I was told they could do that no problem. I was never prompted to pay for anything, I talked to the receptionist who put me on hold a few times to speak with a technician. Again, she informed me also that they would be ready for my truck at 1pm on July 2nd. I brough my truck in on July 2nd and received a call after dropping it off that the parts were not available. Obviously, I was upset, and asked to speak to a manager. The whole point of calling a week ahead was to allow time for the parts to get there and the truck to be serviced on time. I have no other means of travel and am still required to work during the week. The manager called me, and his tone was defensive to say the least. After voicing my frustration, Adam the manager stated simply that these things happen; that the parts for this issue are common use and they don’t keep them on hand. If this is common, why don’t you keep parts on hand, and why would you use parts reserved for someone else? He also offered no apology, and instead educated me on the newness of his receptionist and advised me to next time speak to a technician directly. Adam’s demeanor, although candid, was rude and condescending. I have never met a manager who did not own a mistake, but rather tell the customer on how they should go about navigating a business. He made every excuse to basically say, “oh well”. As a customer, I do NOT appreciate being spoken to like an idiot. As a manager, if you have an employee who is “slow” or “new to the industry”, then you should make EVERY EFFORT to train them, and not make excuses for them while telling customers what they should have done. This is your business sir, you are the dealership representative, be a leader and own the mistake your team made, and offer a solution. The receptionist has been there for at least a year. She probably interacts with more people than anyone else on a daily basis. It is a blatant leadership and management failure if she is still “new”. The manager I spoke to defended her and I respect that, but he did it in an attempt to absolve him of blame, while basically telling me it was my fault for 1) not talking to a technician, 2) not knowing their business hours, and 3) not understanding the part order process. My overall experience with this dealership is unacceptable. The manager, who completely refused to take any blame or offer a solution, should strongly consider a better approach to business practice. I will be completing my service here, for the parts I eventually had to pre-order, and never returning. I strongly recommend AGAINST this dealership, at all costs.

Weren't fully prepared for the visit despite having an appointment made. They "fixed" two things on a list of things they already knew about, and did not even touch or mention many other issues they said they would address. They were supposed to replace a seat cover on a rear seat and they did not properly put it on and thought that giving a customer a loosely applied wrinkled seat was acceptable apparently, on top of the other issues they did nothing about. The body shop is great, service seems iffy.

This used to be a pretty reliable dealer and service center. I don't know what happened but they tried ripping off both my niece and my wife within the last year. Be careful if you do business with these folks and make sure you shop around for other quotes so you can price match.

out of town stranded and was told they could not look at my vehicle until 5 days. Can not turn the ignition to start it, not like it was a major issue just trying to get back home.

$290 for an oil change, oil filter and fuel filter Overpriced BS.

Made appointment at 8am, made sure I was first in line because I had to run errands and be at work later in the day, they told me 1-2 hours but I called back at 11am, still haven’t looked at my car, so I wait until 1:20pm and go inside the dealership and they still have not looked at me car. I had to walk there and check because no one answered the phone when I called. It is now 2pm and still no call. This is for an oil change and service. Last time I came about 4-5 ... Read More

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Google - Oct 30, 2019

Made appointment at 8am, made sure I was first in line because I had to run errands and be at work later in the day, they told me 1-2 hours but I called back at 11am, still haven’t looked at my car, so I wait until 1:20pm and go inside the dealership and they still have not looked at me car. I had to walk there and check because no one answered the phone when I called. It is now 2pm and still no call. This is for an oil change and service. Last time I came about 4-5 months ago the service and oil change took 4 hours when they said 1. Never coming back.